Penketh Autobody, The One Stop Shop for All Vehicle Repairs
Made with Xara
Click thumbnail to enlarge
Following a collision we had a panic phone call saying that the Insurance Company had sent a recovery
vehicle to collect a damaged Honda HRV immediately and, due to it’s age and market value, it was to be
taken directly to a holding yard somewhere in Manchester where it would be written off as unreparable.
Our customer DID NOT want the car to be taken away where it would be completely out of their control
without it having been assessed properly by the insurance company. It was stressful enough having the car
severly damaged through no fault of their own let alone being told to immediately empty it and was being
taken away probably to never be seen again.
Taking our advice and armed with the knowledge that they did NOT have to allow this to happen (as it was
after all THEIR car and not the insurance companies) they spoke to the insurers and it was agreed that the
car could indeed be taken directly to a garage of their choice and the appointed recovery company brought
it straight to
. The customer still received an immediate hire car
through their insurance and was relieved that the car was in safe hands awaiting insurance assessment.
With the vehicle on our premises we were able to immediately inform the insurers of the extent of the
damage and repairs needed and with us present during the actual insurance assessment the insurers did
agree to the vehicle being repaired rather than simply written off ..... had they not the customer was only
going to receive £1500 which was far less than the car was worth considering it’s very low mileage and
overall general condition despite it’s age.
Here at Penketh Autobody we deal with the majority of Insurance Companies every day so things like this
are just a normal part of our day but to you, the customer, it is something that can prove to be a very
stressful and daunting time indeed which is why we we are always on hand to offer advice,help or act on
your behalf if you would like us too regardless of whether you chose us to do your repairs or not.
A happy and stress free outcome for yet another one of
many Customers. All part of
our service and why so many people come back to us time and time again whatever their car’s needs.
Content © Penketh Autobody Ltd 2011
Design © Viper Custom Designs Ltd 2011